Shipping and Tracking
You will be sent tracking details from one of our couriers. Please allow up to 48 hours from time of notification sent for the courier’s online tracking information to be updated.
Please note, some items are shipped in multiple boxes, these may not all arrive on the same day depending on how the local courier dispatches boxes to certain addresses and postcodes. Check courier labels for the number of boxes and reference numbers.
Couriers
The couriers and delivery services CIDER HOUSE TECH use may change from time to time. The time frames are estimates only and our process for selecting a courier for your order indicative only.
Below are some details regarding our couriers, however CIDER HOUSE TECH recommend you contact the courier to discuss or visit their website to review their terms and conditions. These may also change from time to time without notice to us;
Aramex Australia
Parcels may be dispatched with Amarex who provide a reliable courier distribution service across Australia. Their comprehensive fleet will ensure items are delivered safely to your door. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.
Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex’s website.
A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track an item that is dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.
Australia Post
Parcels may be dispatched with Australia Post’s Internet enabled freight system. Each parcel will carry a Tracking label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
Undeliverable Packages
In the event that your parcel is returned to CIDER HOUSE TECH, our customer service representative will contact you via email. Fees and charges may apply for a customer failing to pick up a parcel in an acceptable time frame.
