At CIDER HOUSE TECH, customers always come first. We recognize that building a long-term business relationship with you is dependent on our ability to create and maintain a foundation of trust. This is why we have a firm commitment to respecting as well as protecting your privacy.
 
We’ve structured our websites so that, in general, you can visit CIDER HOUSE TECH online, without identifying yourself or revealing any personal information. Website visitors that are 18 years of age or older may choose to provide their personal information (name, address, e-mail address, phone number, etc.) with the assurance that it will only be used to support your customer experience with CIDER HOUSE TECH. CIDER HOUSE TECH offers educational products and services to educational professionals and institutions. CIDER HOUSE TECH products and services are not intended for direct purchase by individuals under the age of 18. As such, we do not market our products and services to individuals under 18 years of age, nor do we seek or collect any information from them.
 
What Information We Collect
We collect only the minimal amount of information needed to deliver our products and services.
 
On some CIDER HOUSE TECH websites, you can order products or services, download software updates, make requests, and register to receive materials. The types of personal information collected on these pages include name, e-mail address, contact and billing information, transaction information, and/or credit card information.
 
In order for us to tailor subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences. Data collected online may be combined with the information you provide when registering CIDER HOUSE TECH products. Personal information can be updated each time you place an order or obtain a quote from the online CIDER HOUSE TECH store.
 
We also use website logging/analysis software to track how CIDER HOUSE TECH visitors navigate through the site. This site log, commonly called a ‘hit’ log, allows CIDER HOUSE TECH to determine which CIDER HOUSE TECH website pages are the most popular. The log contains no personal information, only a listing of website addresses visited by CIDER HOUSE TECH customers in general.
 
How We Use the Information
CIDER HOUSE TECH uses your information to better understand your needs and to provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits, and to personalize our websites based on your needs. Credit card numbers are used only for payment processing and are not retained for other purposes.
 
From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt-out of receiving such contact.
Whom We Share the Information With
 
CIDER HOUSE TECH will not sell, rent, or lease your personal information to others. Unless you tell us otherwise or law prevents us, we will only share the personal data you provide online with other CIDER HOUSE TECH entities and/or business partners who are acting on our behalf for the uses described above. Such CIDER HOUSE TECH entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.
 
Links to Third Party Web Sites
Links to third party websites are provided solely as a convenience to you. If you use these links, you will leave the CIDER HOUSE TECH site. CIDER HOUSE TECH has not reviewed all these third-party sites, does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, CIDER HOUSE TECH does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this site, you do this entirely at your own risk.
 
General Data Handling Policy
 
In the event of a CIDER HOUSE TECH sale or merger:
In the event that all or a portion of CIDER HOUSE TECH or its assets are acquired by or merged with a 3rd party, personal information that we have collected from users would be one of the assets transferred to or acquired by that 3rd party. This Privacy Policy will continue to apply to your information, and any acquirer would only be able to handle your personal information as per this policy (unless you give consent to a new policy). We will provide you with notice of an acquisition within thirty (30) days following the completion of such a transaction, by posting on our homepage, or by email to your email address that you provided to us. If you do not consent to the use of your personal information by such a successor company, you may request its deletion.
 
In the event of CIDER HOUSE TECH going out of business:
In the unlikely event that CIDER HOUSE TECH goes out of business, or files for bankruptcy, we will protect your personal information, and will not sell it to any 3rd party.
 
Control of Data/Data Retention
How Long Does CIDER HOUSE TECH Keep Information? CIDER HOUSE TECH will store the data for three years or per the user’s license/contract requirement or delete the account upon user request.
 
CIDER HOUSE TECH will only use personally identifiable information for the delivery and functioning of the product or service in the manner for which it is intended for use by the school. Information is sometimes used for marketing purposes, such as keeping a customer up to date regarding the latest products and offerings. A customer may opt-out from the CIDER HOUSE TECH Mailing List at any time.
 
Minimization of Data Collection
CIDER HOUSE TECH minimizes the use of student identifiable data. If future products/contracts require additional use of identifiable data for these students, it will be designed to operate with minimal collection of such data. That is, only such data which is reasonably needed to provide the intended service to the school.
 
Data Usage: Advertising and Marketing
At no time will CIDER HOUSE TECH share or otherwise transfer any student’s personally identifiable information or directory information to a 3rd party for advertising or marketing purposes.
 
Data Usage: Internal Operations
CIDER HOUSE TECH may use aggregated anonymized data and de-identified metadata for internal operations purposes such as improving the functioning of its product, developing new products, marketing research to validate and improve the product, or integrating the products of 3rd parties to provide new functionality.
 
School Rights/Parents Rights
Any and all Student Records provided to CIDER HOUSE TECH, or to which CIDER HOUSE TECH has been granted access, are and shall remain the sole property of the School or educational agency that provided or granted access to such records.
 
Parent and Student Review Procedures: As stated above, CIDER HOUSE TECH does not store any personally identifiable information in regards to Student Records except for e-book downloads where the purchaser inputted the student’s name during the purchasing check out procedure. This log information is available for review upon request. Furthermore, any future applications that have access or use of student data will be available for review upon request.
 
Schools have the right to review, have deleted and/or refuse to permit further collection or use of the student’s information upon request.
 
CIDER HOUSE TECH will allow for inspection, review and amendment or changes to student data via an authorized written request from a school addressed to the CIDER HOUSE TECH Privacy Officer. Contact information is noted below under the Questions/Complaints section.
 
Data Security
CIDER HOUSE TECH’s general practices related to data security and integrity including any breach of data;
 
I.E. Security and Confidentiality of Customer information:
CIDER HOUSE TECH has a secure server with limited employee access.
The CIDER HOUSE TECH internal network is a private network accessible by employees only (by a user name and login password). It is a VPN (Virtual Private Network). The VPN is an SSL (Secured Socket Layer) encrypted network.
 
The CIDER HOUSE TECH general website is ‘https’ (Hyper Text Transfer Protocol Secure) encrypted. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted.
 
Education/Employee Training:
CIDER HOUSE TECH provides data privacy and security training to all company employees responsible in whole or in part for design, production, development, monetization and operations of their products and employees who are directly or peripherally involved in collection, use, storage, disclosure or other handling of student identifiable data. Training is required to be conducted a minimum of one time per year.
 
Unauthorized Disclosure/Data Breach:
In the unlikely event any Student Records are inadvertently compromised via an outside data breach or for any other reason, CIDER HOUSE TECH shall notify the School District that owns such records immediately upon the discovery of such inadvertent disclosure. The School District may in turn notify affected parents, legal guardians, or eligible students as the School District deems appropriate.
 
Other Security Measures:
CIDER HOUSE TECH conducts background checks on all employees who have access to student data.
 
Changes to this Privacy Policy
CIDER HOUSE TECH reserves the right to amend, alter, or otherwise change this Privacy Policy at our sole and absolute discretion. We will post a notice (revision date) of the new Policy from the privacy policy link on our website.
 
Privacy Policy Notifications
Customers will be notified in advance of material changes to privacy policies, including practices around new or additional data collection, or practices that may lessen the previously noted protections around student data privacy.
 
Questions/Complaints
If you have any questions about our online privacy policy, please contact us. We respect your rights and privacy, and will be happy to answer any questions or concerns you might have. You may direct any such questions by writing to CIDER HOUSE TECH Privacy Officer, by sending an E-mail to: contact@ciderhouse.com.au
 
Last updated on May 25th, 2022